Body shops run on promises - promised delivery dates, promised parts arrivals, promised insurance approvals. TMI builds the operating layer that turns those promises into tracked commitments with real accountability behind them.
Most body shops do great repair work. The margins disappear in the gaps between estimate, parts arrival, tech time, and final delivery.
A back-ordered fender holds a bay for four days. Nobody flags it until the tech walks up to start the job. That bay could have run a different vehicle through. The delay compounds every day it goes undetected.
Supplement approvals sit in someone's inbox. Adjusters don't call back. Jobs drift past promised dates and customers start calling. Each missed date costs you future referrals and adds administrative firefighting to your day.
Your best techs spend 20 minutes a day hunting for parts, waiting on clearances, or moving cars around the lot to get to the one they need. Small frictions across 6 technicians adds up to hours of lost production every day.
Built for the specific workflows of a collision or body repair shop - from intake through delivery, every stage tracked, every delay surfaced before it becomes a problem.
Every repair order tracked in real time - estimate stage, parts status, tech assignment, paint queue, and delivery ETA. Nothing falls through without a flag.
Parts orders linked to ROs automatically. When a part is delayed or back-ordered, the system flags the affected bay and reschedules incoming work to fill the gap.
Supplement requests, photo uploads, and adjuster follow-ups handled systematically. Approvals that used to take 3 days get resolved in one because nothing sits waiting on a human to remember.
Tech hours matched to job complexity and stage readiness. No tech starts a job that isn't staged and parts-complete. Bay utilization goes up without adding staff.
Automated status updates at every stage milestone. Customers stop calling to check in. Your front desk stops fielding the same question 40 times a week.
Average cycle time by job type, insurance carrier, and technician - tracked weekly. You see exactly where the shop is slow and what fixing it is worth in revenue.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.