Chiropractic clinics live and die on schedule density and patient retention. TMI builds the systems that fill cancellation slots, follow up with patients who go quiet, and handle the front desk work that does not require a person to do it.
Chiropractic practices lose patients silently. No cancellation notice, no goodbye. They just stop booking. By the time you notice the drop, the habit is broken.
A patient cancels at 8am. Your front desk is with someone else. By noon the slot is still empty and the opening never got offered to patients on the waitlist. That hour is gone forever.
Someone finishes an acute care plan and you tell them to come back as needed. They never do. Six months later they are seeing a different chiropractor, not because they were unhappy but because nobody stayed in touch.
Appointment reminders, intake form follow-up, insurance verification status calls. These tasks are necessary and repetitive. When your front desk does them manually, that time is gone from the tasks that actually need a human.
Built for chiropractic clinic owners who want full schedules, strong patient retention, and a front desk that handles more without more staff.
When a patient cancels, the system immediately offers the slot to patients on your waitlist via text. The opening gets filled within minutes without anyone at the front desk making calls.
Patients who have not booked in a set number of weeks get a targeted message. Timing, content, and frequency are built around your care plans so the outreach feels appropriate, not like a mass blast.
Automated reminders go out at 48 hours and 2 hours before each appointment. Patients confirm by text. You see your confirmed schedule in real time without calling a single person.
Intake forms sent before the appointment. Insurance information collected and verified before the patient walks in. The first visit starts on time instead of spending 20 minutes on paperwork in the waiting room.
Each patient's recommended visit frequency and progress tracked in one place. When someone falls behind on their plan, the system flags it so you can reach out with context rather than a generic reminder.
After a positive visit, patients receive a prompt asking for a review or a referral. Timing is automatic. Results are tracked. New patient acquisition from referrals compounds without ongoing effort.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.