Equipment dealers manage high-value inventory across sales, rentals, and service departments that each have their own demands and their own way of losing money when they are not coordinated. TMI builds the operations layer that ties all three together so nothing falls through and nothing sits idle.
Equipment dealers run three businesses in one building and most of the systems do not talk to each other. Inventory confusion, service delays, and rental accountability gaps all compound into margin erosion.
When a customer buys a machine and waits six weeks for a service call, they remember that at trade-in time. Service backlog is a sales problem that most equipment dealers treat as a scheduling problem.
Equipment goes out on rent and comes back in unknown condition with unknown hours. Damage charges get disputed, service intervals get missed, and machines that should be retired keep generating liability.
A technician pulls a part, uses half, and puts the rest back in the wrong bin. A customer calls for a part that the system says is in stock but nobody can find. Parts inventory that lives in the physical world but gets tracked on paper is always wrong.
Built for equipment dealers who need sales, service, and rental operations coordinated across the same customer base without running three separate businesses.
Every service request assigned to a technician with parts needed, estimated time, and customer priority. Service managers see every open work order in one view. Customers get status updates without calling to ask where their machine is.
Every rental unit checked out with condition documentation and checked in with damage inspection. Hours tracked against service intervals. A machine never comes back without a record of what happened to it while it was out.
Parts usage tied to work orders. Inventory levels updated in real time. Reorder alerts based on consumption rates and supplier lead times. The parts counter stops telling customers something is in stock when it is not.
Every prospect, every demo, and every quote tracked by salesperson and machine type. Follow-up reminders automated. No more deals lost because a salesperson forgot to call back after the test drive two weeks ago.
Every machine a customer has bought, rented, or serviced tracked in one record. When they call, anyone at the counter knows their history before the conversation starts. Upsell opportunities surface from the data rather than from memory.
Hours flagged versus hours billed per technician per week. Efficiency gaps visible to service managers before they show up on the P&L. High performers get recognized. Underperforming work gets addressed with data behind the conversation.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.