Equipment sales margins are thin and getting thinner. The real profit in a dealership is in service, parts, and repeat relationships. TMI builds the operating systems that make your service department the anchor every customer comes back to.
A customer buys a $180,000 machine from you. Their first service experience tells them whether they'll ever buy from you again. Most dealerships let that moment run on autopilot - and lose the relationship to a competitor who runs tighter.
Work orders stack up while techs wait for parts, approvals, or information. The service manager knows who is responsible but has no system to escalate or track it. Jobs that should close in 2 days sit for 5, and the customer calls you on day 3.
Service writers order parts through a different system than the service department tracks jobs. Parts arrive with no one notified. Jobs sit staged because the communication between departments runs on sticky notes and walkover conversations.
A machine hits 500 hours. The service interval is there in the manual but no one calls the customer. They take it to an independent shop because it was convenient. You lost the service revenue and the trade-in relationship.
Designed for the multi-department complexity of an equipment dealership - sales, service, parts, and customer lifecycle all running on shared data and connected workflows.
Work orders tracked from open to close with bottleneck alerts. Every job has an owner, a parts status, and a promised date. Service managers see the floor in real time without walking it.
Parts orders tied directly to work orders. When parts arrive, the tech and service writer are notified automatically. No more jobs sitting staged because no one made the connection.
Every machine sold tracked by hours, service history, and upcoming maintenance intervals. Automated outreach at the right milestones. Service revenue that was going to competitors stays in your service bay.
Warranty claims documented at the job level, submitted on schedule, and tracked to payment. No claims missed. No manufacturer reimbursements left uncollected because the paperwork sat too long.
Equipment inventory tracked by days on lot. Aged units flagged before they become margin killers. Parts inventory managed against service demand instead of historical order patterns.
Every equipment sale triggers a service introduction workflow. The customer knows where to call, what their maintenance schedule is, and who their service advisor is before the machine leaves the lot.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.