Garage door runs on emergency response and first-call resolution. TMI builds the dispatch, parts inventory, and service contract systems that keep your techs stocked and your customers off hold.
The tech showed up but didn't have the right spring. The customer waited a second day. You lost the job to someone who had the part on the truck. These problems are fixable - but only with a system tracking what's in the field.
Customer calls about a broken torsion spring. Tech arrives, wrong size spring, second trip required. The customer waited a day, your tech drove twice, and you billed for one visit.
Tech replaces a cable, uses a bottom bracket from the van, and the parts cost never makes it to the work order. Small parts add up to real margin leakage across 15 trucks and 50 jobs a week.
Commercial installation jobs with multiple site visits have no central record of what was done, what's remaining, and what the customer agreed to. Disputes follow. Change orders don't get approved because nobody asked.
Built for garage door companies running 3 to 30 technicians. Handles dispatch, parts tracking, installation project management, and recurring service accounts in one system.
When a job comes in, system checks what the call requires against what each truck has stocked. Nearest tech with the right parts gets the job - not just the nearest tech.
Parts used on each job logged from the field. Truck inventory updated in real time. Replenishment orders triggered automatically when stock hits reorder thresholds.
Multi-visit commercial jobs tracked with milestones, materials, and sign-off at each stage. Customer sees progress. Change orders documented and approved before the work happens.
Annual service agreements tracked per property. Scheduled maintenance visits generated automatically. Reminders sent to customers before expiration. Renewals happen without someone manually following up.
Every door, opener, and spring tied to its install record and service history. Tech arrives knowing what's installed, when it was last serviced, and what the warranty covers before knocking on the door.
Customers book online or by phone with confirmed time windows. Automated reminders reduce no-shows. Tech arrival notifications keep customers from calling the office to ask where the tech is.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.