Generator service companies carry two businesses at once - scheduled maintenance and emergency response. TMI builds the preventive maintenance tracking, parts inventory, and emergency dispatch systems that keep both sides of the operation running without dropping balls.
A hospital's generator failed during an outage. They had a service contract. The last PM was 14 months ago instead of 12. The contract said annual. Nobody caught the slip. You lost a 5-year account and the reason was a scheduling gap no one was watching.
Service contracts say quarterly or annual. A tech called out, visit slipped a month, nobody rescheduled it. Six months later the visit is overdue, the unit fails at a critical moment, and the customer's attorney is calling.
Generator alarms go off at 2am. Customer calls. Line is busy or voicemail picks up. They call your competitor who answers, and when you call back 90 minutes later the account is already switching providers.
Regulatory compliance for standby generators requires documented load test results. When a customer gets inspected and asks for their last three years of test records, your team spends a day digging through filing cabinets looking for paper reports.
Built for generator service companies managing 50 to 2,000 service units. Connects preventive maintenance scheduling, emergency dispatch, compliance documentation, and contract billing in one system.
Every unit on a maintenance schedule tied to contract terms. Visits auto-scheduled at the right interval. Overdue units flagged before they breach the contract. Tech dispatched with service history and parts needed in hand.
Emergency calls captured and triaged automatically after hours. Nearest on-call tech notified by phone and text. Customer gets an ETA confirmation. Response tracked from call to truck roll to arrival.
Load test results logged digitally with test parameters, duration, load percentage, and tech sign-off. Reports formatted for NFPA 110 compliance automatically. Customer can pull their records anytime without calling your office.
Parts inventory tracked by unit make and model. Critical spares flagged when stock is low before a failure call comes in for that unit. Parts ordered against service history, not guesswork.
Every generator tracked by serial number with installation date, service history, alarm history, and parts replaced. Tech arrives at a site knowing what's happened to that unit in the past three years.
Contract terms, billing schedules, and renewal dates tracked per account. Renewal conversations triggered 90 days out. Accounts with overdue PM visits flagged before renewal discussions - fix the relationship before asking for the renewal.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.