When a piece of heavy equipment goes down on a jobsite, the clock starts on your customer's project. TMI builds the systems that get your field techs dispatched fast, parts sourced right, and customers kept informed so you look like the partner they can't afford to lose.
The jobs are big, the stakes are high, and the parts are expensive. Every operational failure compounds - a late part doesn't just delay the repair, it delays a customer's entire project.
Your field techs are scattered across job sites. You don't know who's closest to a new breakdown call, how long the current job will run, or what parts they have on the truck. Dispatch runs on guesswork and costs you response time.
Heavy equipment parts are specialized and slow. A tech drives two hours to a site and finds out the part he brought doesn't fit the serial number variant. The job gets pushed another day. The customer calls your competitor next time.
A machine comes in with a problem that should be covered under a service agreement. Without a clean history on that unit, your service writer can't determine coverage quickly. You either eat the cost or delay the repair while you dig through old records.
Built for the complexity of heavy equipment repair - field dispatch, parts logistics, customer unit histories, and billing all connected in one system your whole team uses.
Live technician locations and availability. New breakdown calls get matched to the nearest available tech with the right tools and likely parts on hand. Response times cut significantly.
Every machine tracked by make, model, serial number, and owner. Full repair history at a glance. Your tech knows exactly what's been done on a unit before he touches it.
Before a tech rolls out, the system confirms the required parts against the specific serial number variant. Right part, right machine, first time. Emergency return trips eliminated.
Customer service agreements, warranty terms, and maintenance schedules stored against each unit. Coverage checked automatically when a repair order opens. No more guessing or disputes.
Customers get status updates when a tech is dispatched, when diagnosis is complete, and when the machine is back up. They stop calling you because you've already told them what they needed to know.
Actual parts and labor costs tracked against job estimates by machine type and failure code. Over time your estimating gets sharper and your margins on repeat failure types improve.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.