Industrial courier services move critical parts, samples, and time-sensitive materials between facilities, labs, and job sites. A missed delivery window can halt a production line or delay a regulatory submission. TMI builds the dispatch, tracking, and documentation systems that make certainty your competitive advantage.
Industrial courier customers are not price-sensitive in the way consumer delivery customers are. They're paying for reliability and accountability. Lose on either dimension and you lose the contract - usually to a competitor that has built better systems, not better drivers.
A plant manager is waiting on a critical part. He calls your dispatcher. Your dispatcher calls the driver. The driver says he's "about 20 minutes out." The plant manager needed a precise ETA two hours ago to manage his production schedule. The ambiguity is what costs you the account, not the delivery.
Medical samples, lab specimens, and regulated materials require documented chain of custody records. A temperature excursion, a handoff without a signature, or a timestamp gap creates regulatory exposure for your customer - and when something goes wrong, you're the party without documentation to defend your handling.
You have 12 drivers on the road. New pickup requests come in throughout the day. Dispatch coordinates assignments by phone, which driver is closest, who can take it. One request gets lost in a conversation. A time-critical shipment sits unassigned for 40 minutes. That's the call your customer makes to find a new courier.
Designed for the precision demands of industrial courier operations - real-time tracking, chain of custody documentation, smart dispatch, and customer-facing delivery confirmation all in one system.
Every driver on a live map. Every shipment tracked from pickup to delivery. Customers see exactly where their delivery is and get an accurate ETA in real time - without calling your dispatcher.
Pickup signatures, transfer signatures, delivery signatures, and timestamp records captured digitally at every handoff. Temperature logs stored where required. Chain of custody documentation complete and audit-ready at every delivery.
New pickup requests matched to the nearest available driver with the right vehicle type automatically. No phone calls to find who's close. No requests missed. Response commitments met because the system, not memory, manages the queue.
Recipient signatures, photos, and delivery timestamps captured on the driver's mobile app. Delivery records accessible to customers instantly. Disputes resolved with documented proof rather than he-said arguments.
Enterprise customers track all of their shipments, delivery history, and documentation from a single account view. Reduces their calls to your office. Makes your service feel like a technology-backed operation, not a phone-based one.
Delivery windows and SLA commitments tracked against actuals. Exceptions flagged in real time. Monthly SLA performance reports delivered to customers proactively. You're the courier that shows customers their own service data before they have to ask for it.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.