Industrial supply distributors compete on speed and availability, then lose margin to inventory errors, backorders, and order management that takes too many people to run. TMI builds the operating system that makes your warehouse, your orders, and your customers work together without the manual overhead.
Inventory that doesn't match the system, reorder points that nobody updated, and customers who don't get a status update until they call for one are the friction that costs you accounts - slowly and then all at once.
Received shipments not entered immediately, damaged stock not written down, and partial picks not recorded create a growing gap between what the computer says you have and what's actually on the shelf. The customer discovers the discrepancy when their order can't be filled.
Products get ordered when someone notices the shelf is empty or a customer calls for something you don't have. The cost of a stockout - emergency freight, customer frustration, and potential lost account - is always higher than the cost of smarter reorder timing.
Customers who want to know where their order is have to call and ask. Your inside sales team spends a significant part of their day answering status questions instead of taking new orders - a cost that grows with every account you add.
Built for industrial supply distributors where inventory accuracy, reorder timing, and customer service speed are the three dials that determine whether you grow or stall.
Receipts, picks, adjustments, and returns all update inventory as they happen. The system count matches the warehouse count because every transaction is recorded at the time it occurs.
Reorder points set by product based on actual sales velocity and lead time. Replenishment orders trigger automatically at the right threshold - before stockouts, not after customer complaints.
Order status visible to customers and your team in real time. Status inquiry calls drop significantly when customers can see where their order is without picking up the phone.
Every open PO tracked against expected delivery date with alerts when shipments are delayed. You know about a supply problem before the customer does - and you have time to find an alternative.
Every order, every return, and every product ever purchased by each customer visible in one place. Inside sales has the full context before the call - not just the current order in isolation.
Gross margin tracked per product and per customer account. Spot which product categories are growing volume but shrinking margin - and which accounts are worth the service level you're providing.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.