Janitorial is a trust business - contracts are won with price and kept with consistency. TMI builds the crew tracking, quality documentation, and account management systems that show clients their building was cleaned, not just scheduled.
The client says the bathrooms weren't cleaned last Tuesday. Your supervisor says they were. No one has a time-stamped photo or a completion log. The client finds someone else at renewal.
When a client calls to say a restroom wasn't cleaned or trash wasn't emptied, you have no documentation to check. The dispute becomes your word against theirs, and the client usually wins that argument.
Crew member calls out sick, the coverage doesn't happen, and you find out at 9am when the building manager calls. The building wasn't cleaned. You're apologizing instead of managing.
You priced the contract based on estimated supply usage. Actual usage is 30% higher and nobody tracked it. You're cleaning at a loss and not finding out until month-end when the numbers don't add up.
Built for commercial janitorial companies managing 5 to 200 accounts. Connects crew operations, quality documentation, supplies, and client reporting in one place.
Crew checks in at site arrival and checks out at completion. Timestamps and location attached to each visit automatically. When a client questions service, you pull the record in 30 seconds.
Supervisors or crew log photos of completed areas by zone. Inspection checklists completed per site per visit. Client can see service history on demand without calling your office.
When a crew member calls out, the system identifies the gap and alerts the supervisor immediately with replacement options. Sites don't get skipped because the information didn't reach the right person in time.
Supplies issued tracked per building. Actual usage compared to contracted estimate monthly. Overages flagged before they become a conversation about repricing the account.
Each client gets a portal showing their service history, inspection scores, and issue reports. Reduces inbound complaint calls and gives renewal conversations a foundation of documented performance.
Contract end dates and CPI adjustment windows tracked automatically. Renewal conversations triggered 90 days out. Actual cost data pulled to support repricing conversations with real numbers.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.