Locksmiths win on speed and trust. TMI builds the dispatch, job tracking, and commercial account systems that get your tech to the door first and keep property managers calling you instead of someone else.
When someone is locked out, the first tech to confirm arrival wins the job. And when you land a property management contract, the paperwork and billing that comes with it can kill the profitability if it's handled manually.
Residential emergencies happen at midnight and on weekends. If your call handling depends on someone being awake and near the phone, you're losing the jobs with the highest margins to whoever answers first.
Property manager calls for a lockout, your tech goes, does the job, and the invoice lives in someone's head until end of month. Then you try to reconstruct 40 jobs from memory and texts.
Rekeyed a building three years ago. New property manager calls and asks what keyway you used. You have no idea because it was written on a work order that's gone. Now you're starting over on a job you already did.
Built for locksmith operations running 2 to 20 technicians. Handles emergency dispatch, commercial account management, and job history in one connected system.
Incoming calls handled automatically after hours. Customer info collected, job type identified, nearest available tech notified by text with address and job details - no dispatcher required.
Every commercial property has its own record - keyways, access levels, lock hardware, service history. When a property manager calls, your tech shows up knowing what's already there.
Tech logs work performed, hardware installed, and photos at each job. Creates a permanent record tied to the address - not tied to whoever answered the phone that day.
Every completed job flows to the right commercial account automatically. Monthly consolidated invoices generated on schedule. No end-of-month scramble to rebuild what the tech did two weeks ago.
Emergency calls assigned to the closest qualified tech based on live location. Zone coverage tracked so you know which parts of your service area are underserved before you lose calls there.
Contracted rates locked to each commercial account so techs don't have to remember or guess. Service agreements tracked with renewal dates flagged 60 days out before they lapse quietly.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.