Marine supply companies operate on vessel windows that don't move. When a ship is in port for 18 hours and your delivery shows up at hour 16, you've lost the job and maybe the account. Inventory accuracy, order fulfillment speed, and on-time delivery to the vessel are the only metrics that matter - and most marine suppliers manage them from a whiteboard.
Marine supply is a just-in-time business by default - every vessel call creates a hard deadline. When your system can't reliably confirm what's in stock and when it can be delivered, you're quoting on faith rather than data.
A vessel orders critical safety equipment for pickup on arrival. The system shows it in stock. The warehouse can't find it. The vessel sails without it and the shipping company files a claim. Inventory accuracy in marine supply is not an operational inconvenience - it is a liability problem.
Vessels send urgent orders after hours, on weekends, and when the regular account manager isn't available. Each one gets handled differently by whoever picks it up. Some get filled correctly. Some don't. The inconsistency is what costs accounts - not the occasional miss.
Chief officers sign delivery receipts quickly because the vessel is preparing to sail. Items on the invoice that weren't delivered get disputed weeks later when accounts payable reconciles. Without a systematic delivery confirmation process, the supplier has no clean evidence to support the invoice.
Built for marine suppliers - inventory accuracy, order management, vessel delivery coordination, and billing documentation all connected.
Stock levels updated at receipt and at pick - not by periodic count. When an order is placed, availability is confirmed from current data. Critical safety items flagged for reorder at defined minimum levels so stockouts don't happen mid-vessel-call window.
Orders from vessel operators captured through a consistent channel with standard confirmation, picking, and delivery workflow regardless of who placed them or when. Urgent orders route to available fulfillment staff automatically - no manual escalation required.
Delivery windows aligned with vessel port call schedules. When a vessel's ETA shifts, open delivery orders are flagged and rescheduled. The team isn't showing up to a pier for a vessel that's still at sea - or missing a vessel that arrived early.
Digital delivery documentation captured at vessel delivery with item-level confirmation. The chief officer signs off on what was actually received. The invoice reflects the confirmed delivery - not the original order. Disputes drop and the documentation trail is complete.
Full order and delivery history maintained per vessel and per shipping company. Repeat orders pre-filled from history. Account managers see order patterns, consumption trends, and any outstanding issues before they contact the customer - not after.
Preferred supplier rates, lead times, and reliability tracked per item category. When a standard supplier can't fulfill an urgent order, the system surfaces alternatives immediately. Procurement decisions made from data rather than whoever answers the phone first.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.