Physical therapy clinics lose revenue to insurance authorization delays, patient drop-off between sessions, and front desk admin that consumes hours that should go to care. TMI builds the systems that handle the coordination so your therapists can focus on the work that actually produces outcomes.
PT clinics generate revenue only when patients show up consistently and complete their authorized care plans. Both require proactive outreach that most clinics handle manually, which means it often does not happen.
A patient needs treatment. Their authorization is pending. The therapist is available. The appointment cannot happen because someone needs to follow up with the insurer and nobody has had time to make that call today.
A patient starts a care plan, comes in for four sessions, feels better, and stops booking. They still have authorized visits and still need care. Without a system reaching out when they go quiet, that relationship ends silently.
The therapist prescribes a home program. The patient says they are doing it. At the next session the progress does not match. Without a way to track home exercise between visits, treatment adjustments are based on guesswork.
Built for physical therapy clinics that want to keep patients on track with their care plans, reduce authorization delays, and handle front desk coordination without adding staff.
Every patient's authorization status tracked by visit count and expiration date. Pending authorizations get followed up automatically. Therapists see which patients are cleared to schedule and which are waiting so no session is ever blocked by a follow-up nobody made.
Visit frequency against prescribed plan tracked per patient. When someone falls behind, an outreach message goes out with context about their plan. Patients are reminded why they are coming in, not just reminded to book.
Automated reminders at 48 hours and same morning. Patient confirms by text. Cancellations trigger immediate waitlist outreach. The schedule stays full without a coordinator making calls all morning.
Patients receive a brief check-in between sessions about their home program. Responses are logged. When a patient reports difficulty or stops responding, the therapist knows before the next session and can adjust the plan with real information.
Every new patient's referral source tracked. Physicians and surgeons who refer frequently get appropriate outreach and outcome updates. Referral relationships are managed with data rather than the therapist remembering to send a thank-you note.
Functional progress tracked from initial evaluation through discharge. Outcome data is ready for referral sources, insurers, and value-based care contracts. Evidence of results builds the referral relationships that grow a PT practice.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.