Therapy practices run on trust and consistency. When the admin overhead of running the practice pulls therapists away from the work that actually helps people, everyone loses. TMI builds the intake, scheduling, and communication systems that keep the practice running so the therapist can stay in the room.
Therapy practices often lose new clients in the gap between first contact and first appointment. Every hour of delay in that window costs you a client who was ready to start.
A prospective client reaches out. They wait for a response. Then they fill out paper intake forms. Then they schedule. Then they cancel because the momentum is gone. The longer intake takes, the fewer new clients convert.
A client cancels 24 hours before their appointment. That slot represents $150 or more in lost revenue. Most therapy practices accept this as unavoidable. It is not, when there is a waitlist and a system that fills the opening automatically.
Sole practitioners and small practices often have no admin support. The therapist sees clients all day and then spends evenings on scheduling, intake forms, billing follow-up, and insurance calls. That is burnout, not a business.
Built for therapy practices that want their intake automated, their schedule full, and their administrative burden light enough to actually sustain the practice long-term.
A prospective client fills out intake forms online at any hour. Their information is captured, confirmed, and ready before the first appointment. No phone tag. No paper. The therapist reviews completed intake before the session starts.
Clients book directly into the calendar. Cancellations trigger immediate outreach to the waitlist. Slots fill in hours, not days. The schedule runs at capacity without a coordinator managing it manually.
Automated reminders at 48 hours and same morning. Clients confirm by text. No-show rates drop when the reminder is personal, timely, and requires a response rather than a one-way notification.
Insurance information collected at intake and verified before the first session. Benefit details confirmed and documented. The therapist and client both know what coverage exists before treatment begins rather than finding out when a claim gets denied.
Automated reminders to complete session notes within a set window. Documentation stays current. When notes fall behind, the system prompts before the gap becomes a compliance or billing problem.
Clients who have not scheduled in several weeks receive a thoughtful outreach message. Timing and tone are built around the practice's style. Former clients who are ready to return have a clear path back without feeling pursued.
Start with The Audit. One session to map your workflows, find the highest-leverage problems, and build your plan.