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We delete the software you do not use, connect what is left, and install the systems and AI that run emergency dispatch, van stock, billing at job close, and commercial contracts. In 30 days your operation runs on systems, not on you. You own it.
Not generic field service software with your logo on it, and not six point tools. One operating system that runs every lane of the business, from the first emergency call to collected cash, built around your license structure and your van inventory.
Every leak call, web form, and after-hours emergency answered, triaged for urgency, and booked automatically. No burst-pipe lead lost to voicemail at 2am.
Customers get an upfront flat-rate price for the drain, water heater, or repipe on the spot, from your price book, while they are still on the phone instead of waiting for a callback.
Repipe and water-heater proposals tracked and chased automatically, with financing options attached and win-back on the bids that go cold.
Calls routed to the nearest available tech with the right license and van inventory automatically. No dispatcher guessing who is closest or who has the part. Response time drops; callbacks disappear.
Techs run the job from their phone: camera-inspection footage, photos of the leak, parts used, and time captured at the job, not re-keyed later.
Real-time inventory of what is on each truck. Parts deduct when logged, reorder triggers fire below par, and a tech gets flagged before driving to a job missing the part.
Invoice generates the moment a tech marks a job complete - parts, labor, diagnostic fees, add-ons - with a payment link before the tech leaves the driveway. The unbilled 40% gets captured every time.
Estimated vs. actual margin on every job, by tech and by service type, every week. You see whether service, repipes, or new construction actually make you money.
AR, financing, and deposits on big repipes and commercial work tracked so cash stops slipping between the job and the deposit.
Every maintenance agreement tracked and renewed, recurring visits scheduled, and full service history on every customer so techs see the last three visits before they walk in.
Master and journeyman licenses, backflow certifications, and permit requirements tracked per tech and job type. Permits generate automatically; expiring licenses alert before they become a liability.
Revenue, capacity, AR, and call volume live on your phone. The morning meeting becomes a glance, and the business runs when you are not in the office.
ServiceTitan, Jobber, and Payzerware are platforms you configure and run. TMI is a system we build and install specifically for your plumbing operation.
| Capability | TMI | ServiceTitan | Jobber | Payzerware |
|---|---|---|---|---|
| Done-for-you installation | Yes | No | No | No |
| Emergency dispatch routing | Yes | Assisted | Basic | Basic |
| Van stock real-time tracking | Yes | Add-on | No | No |
| Billing at job close (auto-generate) | Yes | Manual trigger | Manual trigger | Manual trigger |
| Commercial contract management | Yes | Basic | Basic | Basic |
| Revenue leakage detection | Yes | No | No | No |
| Custom build to your operation | Yes | No | No | No |
| Permit and compliance automation | Yes | Partial | No | No |
TMI maps your current operation - dispatch flow, billing cycle, van inventory process, commercial contracts, compliance status. Identifies where revenue is leaking and builds a custom system plan. It applies toward the full build.
TMI engineers build your emergency dispatch logic, van stock par levels, billing workflows, commercial contract structures, and compliance rules around your license types, your service area, and how your techs actually work in the field.
We install the system, connect your existing tools, migrate your customer and job history, and run it live. Your team gets trained. The next emergency call gets routed to the right tech automatically - no dispatcher needed.
The highest-impact systems are emergency dispatch routing, billing at job close, and van stock tracking. Together these recover the 40% of revenue that typically goes uncaptured on service calls - parts not logged, labor rounded down, add-ons forgotten in the driveway.
TMI's emergency dispatch system reads incoming calls, identifies urgency level, and routes to the nearest available tech with the right license and van inventory - automatically. No dispatcher guessing who's closest or who has the right equipment on their van. Response time drops and customer experience improves.
Van stock tracking maintains real-time inventory of what's on each truck. Parts used on a job deduct automatically when the tech logs them. Reorder triggers fire when stock drops below par. Techs get flagged before they drive to a job that requires a part they don't have - not when they're standing in the customer's house.
Billing at job close means the invoice generates automatically the moment a tech marks a job complete - parts used, labor time, any add-ons, diagnostic fees - and sends to the customer with a payment link before the tech leaves the driveway. The 40% of unbilled parts and labor that slips through gets captured every time.
Commercial contract management tracks every maintenance agreement, schedules recurring service visits automatically, sends renewal sequences before contracts lapse, and generates service reports for property managers. Commercial clients get consistent, documented service. You stop losing accounts to competitors who communicate better.
ServiceTitan is a platform you buy and configure yourself. TMI is a done-for-you build - we design, build, and install the system around your actual operation. Plumbing-specific dispatch rules, your van stock par levels, your commercial contract structures - everything built to how your company runs, not a generic template.
Yes. Residential and commercial operations run on separate workflows within the same system. Residential gets emergency dispatch, quick billing, and customer CRM. Commercial gets contract management, recurring maintenance scheduling, and property manager reporting. One system handles both without cross-contamination.
Most plumbing companies are live on core systems within 4-8 weeks. Emergency dispatch and billing automation typically go live first since they have the fastest ROI. The Audit establishes the exact timeline for your operation.
Start with the Complete Audit. TMI maps your current operation, identifies where revenue is leaking, and delivers a custom build plan. It applies toward the full build if you move forward. Most plumbing companies with 5 or more technicians recover the cost within the first quarter.
Yes. Parts and inventory tracking covers van stock on each truck and warehouse inventory. Parts used on jobs deduct automatically. Purchase orders generate when stock drops below par. You see what's on each truck, what's been used, and what needs to be ordered - without anyone manually counting parts.
Start with The Audit. Map the operation, find where parts and labor go unbilled, and build the system that captures everything your plumbers earn.
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